Why is it that people think if they ask a question a different way they will get the response they want? I mean am I in a court of law and if you phrase it differently for me my answer has different meaning? For example here is some banter a customer and I got into.
Me: […]
It happens all too often, either a customer wants something you don’t have at the time or something you wouldn’t stock at all, and they just look at you and ask if you know where they can get it, it’s hard enough to know the entire stock range of my own store, let alone every […]
The most common questions I get from customers about computers.
“I think it’s got a virus! It won’t turn on.”
“What’s the difference between a modem and a computer?”
“How do I turn the computer off?”
When I answer the phone, I say ‘Geeksquad, how may I help you?’ and this is the most said response.
“Is this the geeksquad?”
Me: Tech support this is Bec, How can I help you?
Dumbass: My service is not working!
Me: Do you have a message on your screen?
Dumbass: No
Me: What can you see on the screen?
Dumbass: Nothing, It’s all black.
Me: Ok, well what lights are on the box?
Dumbass: What box?
Me: Your Pay Tv box - you know the one […]
I work for a store that is known to give things for free if they ring up wrong. So, a few people really look hard at the prices so they get stuff for free.
Well, we caught on to this and to make it easier for the people working there, we offer a huge, flat screen […]
Though it’s technically wrong, I was in another store, kneeling on the floor comparing two different products when one woman walks up to me and begins quizing me upon the products because she ‘cant see the one she needs’, if the fact I wasn’t wearing that store’s bright green uniform didn’t clue her in to […]
One thursday night, on the run up to Christmas (we stayed open late on Thursdays) an old lady came into store and was served by one of my colleagues, now he’s the politest guy you could meet, now, this old lady buys some of our gift vouchers, my colleague, being the nice guy he is, […]
As she approached she was grumbling loudly on the theme of how “absolutely ridiculous” something was. I could tell this was going to be a fun one.
“Don’t you keep any books?!” she barked at me. “Erm… We keep a couple in stock” I replied meekly raising my hands to try and illustrate the fact that […]
It’s a common occurance for customers to bring two products to me and ask me how much they cost together, now if they can’t do the simple arithmetic and work out 12.99 + 12.99 - 5.00 then why should I know? Every time I get asked I make a big fuss of finding a calculator […]
