Over and Over
Why is it that people think if they ask a question a different way they will get the response they want? I mean am I in a court of law and if you phrase it differently for me my answer has different meaning? For example here is some banter a customer and I got into.
Me: Basically you’d have to upgrade your whole system. New CPU, Motherboard and memory, possibly a new case and power supply as well.
Redundant Person: Can’t I use my old memory?
Me: No they are different types of memory, new motherboards will only support DDR2 and you have SD Ram
Redundant Person: I see… well I got some old sticks laying around at home that wouldn’t go into this machine, will they work?
Me: Is it DDR2 memory?
Redundant Person: No its a 512MB stick of this memory but my computer wouldn’t support it.
Me: No sir, it will only take DDR2, that’s the only type of Ram you can use.
Redundant Person : So I can’t use any of my old memory?
Me: No
Redundant Person: It won’t fit in the slot or something?
And this can go on, but as you see it’s people like this that continue to ask the same question in longer more drawn out ways no matter how many times you give it to them straight.
One Response to “Over and Over”
I get the same sort of thing, since my counter at work is situated near all the computer accessories, customers generally assume I know all (I can proudly say I don’t, but I can sound like I do) so when they bring me up a Dvd+r and ask me if it will work in their machine, they tend to be shocked to the point of confusion when I tell them I wouldn’t know, I’d have to have physical access to their machine, so I can see what that little logo says.
It’s the same thing when people come up and just tell me they need a printer cartridge, no cartridge number, not sure on the printer number, but they know it’s a Lexmark and they expect me to know which they need, I always chuckle when they ask for a “black and white” cartridge, one day I plan to tell them I have the black, but the white costs extra and see how they react!
By Silent on Dec 6, 2007