Comments on: What does this do? http://dumbcustomers.com/2007/11/08/what-does-this-do/ A place to air your grievances. Fri, 21 Nov 2008 11:32:06 +0000 http://wordpress.org/?v=2.3.2 By: goses http://dumbcustomers.com/2007/11/08/what-does-this-do/#comment-12 goses Mon, 07 Jan 2008 22:43:03 +0000 http://dumbcustomers.com/2007/11/08/what-does-this-do/#comment-12 I’m not sure entirely why you would be frustrated with a ’till jockey’ who would like to know more information about the store. I used to work in a large hardware store for three years. I was hired to work the cash register only and provide cleaning for the front area. However, during this time I had customers from all sides asking me questions about what is in the store, which department to go looking for something, and a myriad of questions that concerned the different departments in the store. Myself, not knowing this information, quickly tired of having to call up someone who knew to answer the customers question. Not only did it waste my co-workers time, it also wasted the customers time. Realizing it’d be easier for me to do my job if I knew this information, I started ASKING all those questions you find so annoying. Not only did it show my bosses and co-workers that I was interested in learning and doing better at my job, I learned information about things I didn’t know and would help me later on in life. Because I took the time to learn this information the customers were grateful for the service I provided and I was quickly promoted to Department Head of two departments because of my ability to show I was interested in my job. Perhaps you need to have more patience with your co-worker and realize what an asset it is to have a till person with the knowledge to help the customers instead of leaving them gawking while she gets someone to help. I’m not sure entirely why you would be frustrated with a ’till jockey’ who would like to know more information about the store. I used to work in a large hardware store for three years. I was hired to work the cash register only and provide cleaning for the front area. However, during this time I had customers from all sides asking me questions about what is in the store, which department to go looking for something, and a myriad of questions that concerned the different departments in the store. Myself, not knowing this information, quickly tired of having to call up someone who knew to answer the customers question. Not only did it waste my co-workers time, it also wasted the customers time.

Realizing it’d be easier for me to do my job if I knew this information, I started ASKING all those questions you find so annoying. Not only did it show my bosses and co-workers that I was interested in learning and doing better at my job, I learned information about things I didn’t know and would help me later on in life. Because I took the time to learn this information the customers were grateful for the service I provided and I was quickly promoted to Department Head of two departments because of my ability to show I was interested in my job.

Perhaps you need to have more patience with your co-worker and realize what an asset it is to have a till person with the knowledge to help the customers instead of leaving them gawking while she gets someone to help.

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