What does this do?
So, recently a new woman has started working with us, working the mornings on the front till, her job should be simple, no? Her role in our great customer servicing machine should be something akin to the genie in Aladdin, bamfing into view and giving people what they require, so we all find it immensly irritating that she’ll keep a customer hanging, regailing them with tales of her beloved daughter, and as the queue grows ever larger and her customer edges closer to the door, her only solution is to ring for backup, so she can keep talking…
Now if this was her only fault, we could forgive her for it, but she spends as much time off the till as possible, either showing people where things are or just getting in the way, leaving her till unsecured as a whole host of high value goods wait for whomever has a keen eye and a quick hand, come the midday rush she gets relieved (can you guess why) and for the rest of her shift, she’s continually getting in the way, asking what things do, how to do something that doesn’t concern her, not a day goes past that I don’t get stressed with her because she is in my way and doesn’t understand that it’s not her job, she’s a till jockey, she doesn’t need to know the ins and outs of every other department.
One Response to “What does this do?”
I’m not sure entirely why you would be frustrated with a ’till jockey’ who would like to know more information about the store. I used to work in a large hardware store for three years. I was hired to work the cash register only and provide cleaning for the front area. However, during this time I had customers from all sides asking me questions about what is in the store, which department to go looking for something, and a myriad of questions that concerned the different departments in the store. Myself, not knowing this information, quickly tired of having to call up someone who knew to answer the customers question. Not only did it waste my co-workers time, it also wasted the customers time.
Realizing it’d be easier for me to do my job if I knew this information, I started ASKING all those questions you find so annoying. Not only did it show my bosses and co-workers that I was interested in learning and doing better at my job, I learned information about things I didn’t know and would help me later on in life. Because I took the time to learn this information the customers were grateful for the service I provided and I was quickly promoted to Department Head of two departments because of my ability to show I was interested in my job.
Perhaps you need to have more patience with your co-worker and realize what an asset it is to have a till person with the knowledge to help the customers instead of leaving them gawking while she gets someone to help.
By goses on Jan 7, 2008