It happens all too often, either a customer wants something you don’t have at the time or something you wouldn’t stock at all, and they just look at you and ask if you know where they can get it, it’s hard enough to know the entire stock range of my own store, let alone every […]
We’ve been giving away free Dvd’s with certain newspapers, and within sai papers are coupons you cut out and give you a guy like me, who exchanges it for said Dvd, on this coupon it states terms and conditions, clearly included are the simple words “only valid on date shown” so why do people think […]
The ultimate betrayel, I didn’t receive this week’s new releases on time, or to be more precise, they were intercepted by another store, who kept them for themselves, so come this week I try opening up with out the new titles everyone is looking for, first thing monday morning a woman comes in searching for […]
So, recently a new woman has started working with us, working the mornings on the front till, her job should be simple, no? Her role in our great customer servicing machine should be something akin to the genie in Aladdin, bamfing into view and giving people what they require, so we all find it immensly […]
We are all aware that it’s a british institution to form a queue and ask the exact same question of a helpless Customer Service rep, that the previous dozen customers asked, but I think my customers are starting to push it just a little.
Eatly August the local post office closed down and moved in to […]
