What about that one?
Well, in my work we sell envelopes, large one’s small ones, well, yesterday this old woman came into work with a box of chocolates, she wanted to send it to someone and wanted to see our range of envelopes (now, she’s actually a recurring customer, so why she was asking I don’t know) so I take her down to that end of the store, showing her all our envelopes it’s obvious that none will fit the box she brought, but she picks up every envelope in turn and asks if it’s big enough, the only one large enough was twice the size and it’s no good using such a large envelope, my suggestion was to buy bubble wrap and brown paper and wrap it herself, but she moves onto our white envelopes (identical in size to the one’s she previously saw) and asked the exact same questions, then after the white she went back to the original envelopes and asked me everything again… then after I gave up… she asked the exact same questions of my coworker, tell me, how much customer service do you earn for 49 pence?
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