Customer defines offer
I had a customer bring me two dvd’s that were in our ‘bogof’ range, one priced at £14.99 and one priced at £19.99, after running them through the till the total sum was £19.99.
The customer started to complain because she wanted the £19.99 dvd for free, not the £14.99, it took 5 long minutes to explain you couldn’t choose which dvd you got free…
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